Did I mention how badly General Electric sucks? I think I did, about month and a half to two months ago. The saga with our clothes washer continues to plague us. The confounded thing has once again decided to break. The 5/8 is livid. She called GE's so-called 'Customer Relations'. And was once again told that the washer will be repaired, and not replaced. This comes after the last time (which took a month to fix) we were told if it broke again, they would replace it.
At first, the nice and generous folks at GE told us me they can have someone out to look at (note: 'look at' - not 'fix') the washer on Tuesday.
Me: "Tuesday? You mean today?"
GE Putz: "No sir, next Tuesday."
Me: "Do you mean to tell me that your products are in such a state that all of your authorized repairmen are so busy nobody can get here in less than a week?"
GE Putz: "Everyone is busy Sir, not just us.
Me: "That's not true, I can call 'ACE Plumbing' and they'd be out tomorrow."
GE Putz: "Are they an authorized repair facility? If they are you are welcome to call them."
Me: "How am I supposed to know that? Isn't that your job? To know who is and isn't authorized to repair your junk?"
GE Putz: "Well, we can use a different company than last time. Do you want me to send out 'Dynamic Appliances'?"
Me: "I don't care who you send out. Hell, you could send out my neighbor for all I care, as long as they can fix it before next week."
GE Putz: *puts me on hold again - although only about 5 minutes this time* "Ok, Dynamic Appliance can be out on Friday morning, or Thursday if they can make it."
Me: "But it could be another month before its fixed right? If they have to order parts?"
GE Putz: "That's unlikely..."
Me: "Yeah, that's what I would have thought too, until last time. What will it take to get this thing just replaced?"
GE Putz: "We won't replace it as long as it is repairable."
Me: "Umm...ok, but where is my confidence that it will stay repaired?"
GE Putz: "I don't understand."
Me: "Ok, I have had this washer for about 6 months, and I have gotten maybe 4 months of use out of it. It seems it is in a constant state of repair. After this repair, how can I have any confidence that it will not break down again next month? This washer is a lemon. It get repaired, and then breaks again right away."
GE Putz: "If it breaks again right away, you need to call the repair facility that repaired it."
Me: "It isn't the repairmen that do a bad job of repairing it. It is your crappy parts that keep breaking, how can I get better parts?"
GE Putz: "Sir, all authorized repair facilities use proper GE parts"
Me: "Yes, but those are the parts that keep breaking. Is there another manufacturer for parts for your junk that maybe has some sort of quality control that I can rest assured they parts won't break next month?"
GE Putz: "The repair facilities use the proper parts."
I new it was going nowhere. So, at the end of the week, some repair guy will come out, look at the washer. Note, he is going to 'look' at the washer, not necessarily 'fix' the washer. My guess is that he will have to order parts. And if past performance is in any way indicative of future promises, those parts will be on back order. And probably take another month to get here. If that is the case, I'm going to buy a new washer. Then I'll have one for when this piece of fecal matter breaks down again.
And believe you me, I will make damn certain it will break down as often as possible. I will wash the rankest, heaviest and nastiest crap in that washing machine I can think of. I will over-fill it on a regular basis and basically treat it like garbage so that I make them asshats come out very couple of weeks if I can. I won't care because I'll have another washer that can be used for real work.
Next time I'll ask them if GE's blurb line should read "Imagine it works" instead of "Imagination at work." Don't you just hate it when you come up with a good zinger like that just a bit too late? I've got it saved now though, and will definitely use it with the next GE Putz I have to speak with.
